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Frequently Asked Questions

  • How can I access my acount if I am having trouble logging in?
  • We can send you a temporary password and you can change it after you log in.
  • How can I review and check on the status of an order?
  • You can call customer service at 1-800-348-4777 or ask a Customer Service Representative on our chat function.
  • What do I do if I am a non-taxable entity?
  • Customer Service will need your tax exemption certificate.
  • Where can I buy tools to remove seals?
  • TydenBrooks sells a variety of tools for different seals. Customer Service will get you the right one.
  • Can I get my company name on my seals?
  • Yes, all of our seals can be customized.
  • Can I get pricing for custom marked products on line?
  • No, all pricing for custom is done by Sales or Customer Service to ensure all specifics are captured and discussed.
  • I am almost out of seals, can I get something fast?
  • Yes, we have an assortment of seals that are marked and ready to ship. Any product with the Web Stock icon is ready to ship in our site store.
  • Can I get a sample of a seal before I purchase them?
  • Absolutely! We want to make sure that you have the right seal for your application.
  • Can I get a copy of my invoice?
  • Yes. Please call 1-800-348-4777 and select the Accounts Receivables option.
  • How many seals are in a carton?
  • Each product is different and all specs can be found on each of the product detail pages in our site store.
  • What is the mininum I need to order for custom seals?
  • Each product has different requirements. Your Customer Service and Sales staff will be able to help you.
  • What seals are high security?
  • Our website provides information on which products are high security. You can also filter by High Security Seals in our site store.
  • Can I get a Certificate of Conformance?
  • Yes. Please let Customer Service know of this requirement at time of order.
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